Refund policy
Last updated October 16, 2026
30-day refunds
If Findelle isn’t right for you, you can request a full refund within 30 days of any payment — a monthly subscription charge, a credit pack, or the done-for-you setup service. No questions asked.
How to request a refund
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
To request a refund, go to paddle.net and look up your order using the email address you paid with, or reply to your Paddle receipt email. You can also email us and we’ll arrange it with Paddle for you. Refunds go back to the original payment method; how long they take to appear depends on your bank.
What happens after a refund
- Subscriptions — a refunded subscription is canceled, and access to its paid features ends.
- Credit packs — unused credits from the refunded pack are removed from your balance.
- Free trials — you’re never charged during a trial, so there’s nothing to refund.
Canceling instead
If you just want to stop future charges, cancel from the Billing page in your dashboard. You keep access until the end of the period you’ve paid for, and you won’t be charged again.
Contact us
Questions about a charge or a refund? Email us — we read every message ourselves.